Repair & Wash

General Care/Maintenance

To obtain long lasting beauty and performance from your flooring, proper care and maintenance is imperative. Your carpet couldn’t be easier to care for so protect your investment before problems occur with tips from The Hills Rug Gallery.

Vacuuming is key to keeping your carpet looking new. Vacuum heavy-traffic areas frequently and less traveled areas once a week.

Remove stains promptly. To find out the best way to tackle tough stains consult our Stain Removal Guide.

Sometimes, though, vacuuming and stain removal will not always take care of your carpet cleaning needs. A deep carpet cleaning is recommended every 12-18 months. Many different types of cleaners are commercially available including dry cleaners, spray-on foam, and shampoo. However, the best method is to hire a professional. Choose a carpet cleaner with the same care you would for any major investment. Don’t be afraid to ask for references and an estimate, and don’t hesitate to call us for a recommendation.

Finally, annually redistribute the load on your carpet caused by furniture. This will give heavy-traffic areas a rest as well as assure a consistent aging of your carpet.

Remember, regular care and maintenance is essential to maintaining your warranty coverage. Follow these simple steps and your carpet will look as good as the day it was installed.

Repair

Damages to a rug's knotting or pile should be handled by professionals.

However, a few minor repairs can be done at home. These include repairing loose selvedges and/or fringes.

Selvedges and fringes can be sewn back by hand using a thread that matches the color and material in the rug.

Wash

With normal use, wool pile hand knotted rugs do not require full washes for several years.

Often, the area that shows dirt the soonest is the fringe, and this can be washed without the entire rug being washed. The fringe can be cleaned with a bit of soap and water, leaving the carpet flat to dry afterward.

This usually makes a significant difference in the appearance of a rug (particularly for rugs with white or light brown fringes) without having to take the trouble or expense of a full wash.

Another way to re-new the appearance of a wool pile rug that has been used for a while is to give it a "face wash". This involves rubbing a wet cloth over the pile of the entire rug (wetting the cloth as necessary depending on the size of the rug). The rug can then be propped up or hung to dry.

As mentioned earlier though, it is important to ensure that the rug's dyes are fast before doing this, or the dyes of the rug may run. In addition, it is important to note that silk rugs should not be given this face wash.

For full washes, we recommends contacting a handmade rug specialist cleaner. This will help to ensure that no chemicals are used in the wash that could permanently damage the rug or cause the colors to run.